Our Policies

Warranty Policy

MM4X4 is committed to providing quality products to you and this policy outlines our warranty against defective products manufactured by MM4X4.

MM4X4 warrants our manufactured products against defects in workmanship or materials for the Warranty Period. The warranty does not cover damage due to normal wear and tear (for example marks and scratches).

This warranty is not applicable to products re-sold by MM4X4. Warranties for these products are defined by the manufacturer

MM4X4 accepts no liability for damage to the vehicle as a result of product installation or use.

Warranty Period

MM4X4 warrants MM4X4 manufactured products for a period of 12 months commencing from the date of purchase. 

Warranty Entitlement

To be entitled to claim a warranty claim, the customer must:

1. Fit the product according to the provided installations instructions;

2. Provide evidence of purchase; 

3. Return the faulty product to MM 4X4 for assessment against the Warranty Entitlement Exclusions; and

4. Make a claim within the Warranty Period.

Warranty Entitlement Exclusions 

The Customer is not entitled to a warranty claim if:

1. The defect is the result of misuse, inappropriate use, incorrect installation, or installation into a vehicle not supported by the product; or

2. The product has been modified; or

3. The product housing has been opened; or

4. The product has been damaged.

Making a Warranty Claim

To make a warranty claim:

1. Contact MM4X4 to discuss the claim using the contact form;

2. If directed by MM4X4, return the product to the address provided by MM4X4 (at the customer's expense) and ensure the product is accompanied with the following information:

        (a)   A copy of the proof of purchase;  

        (b)   The return merchandise authorisation (RMA) number provided by MM 4X4;

        (c)   The customer’s name and contact details;

        (d)   A return shipping address.

Upon receipt of the faulty product, MM 4X4 will assess the claim against the Warranty Entitlement and Exclusions.

For valid warranty claims, MM 4X4 will repair or replace the goods and ship them (free of charge) to the provided shipping address.

For warranty claims that are assessed as invalid, MM 4X4 will contact the customer to seek further direction, which may include:​

      (a)    Reasons for denying the warranty claim;

      (b)    A quote to repair the fault product;

      (c)    Returning the faulty or repaired product to the provided shipping address (at the customer's expense);

      (d)    Agreement to dispose of the faulty product; or

      (e)    A quote to supply a replacement product. 

Warranty Complaints and Enquiries

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any queries or complaints about our Warranty Policy please email us via the contact form.